After registration, you can download ProVision for free from the ProVision website.

1. Log in to ProVision website, navigate to About ProVision -> Download.
2. Read & Accept the Terms and Conditions.
3. Click the latest version of ProVision to download
4. On Download Application page, click Download link.

The file you have downloaded is self-extracting. To install ProVision, find the file in Explorer and right-click on the file and select Run as Administrator to open the installation wizard, then follow the instructions displayed.

ProVision has been tested against the following minimum system requirements.

Operating System:

1. Windows 10
2. Windows 7 64 bit
3. Office 2010 is recommended
4. Internet Explorer 11 or later

Note: ProVision may run on other Windows platforms, such as Windows XP with Service Pack 3. However, ProVision is not tested on other platforms, and these platforms are not supported.

Hardware Requirements:

1. RAM – 2 GB
2. 250GB Drive space
3. Network Card
4. Printer - A printer is required to print labels and reports.

The ProVision installer can be run more than once. Keep in mind that each instance of ProVision requires a unique license key created from a separate ProVision subscription. When updating to a new personal laptop or desktop, please refer to the Transfer ProVision License and Projects when Replacing Laptop job aid.

The program you have downloaded is for demonstration purposes only hence some of the features are disabled. To get access to all of the features you have to purchase a subscription.

The ProVision technical documentation is available at Training & Support -> Documents. From there you can view demos and trainings, frequently asked questions, download technical manuals and read the latest ProVision Newsletter.

The Locking Code is a sequence of numbers and letters that ProVision generates when you install the demo version of the program. It can be referred as the 'fingerprint' of your machine.

ProVision displays the Locking Code when you first run the program and each time you run it in Demo mode. To view the code, go to Help, click Manage Product Subscription at any time from ProVision.

When you apply for a License Key you enter the Locking Code in the ProVision website. This generates a Product License Key which you enter in ProVision to enable all of the features of the program.

To view the License Key and its expiry date, select About ProVision from the Help menu.

The only way to get the perfect License Key is to copy it out of the site or the email and paste it in the ProVision. Typing it manually, is not recommended.

If it does not work when you paste it in, try entering your Locking Code again on the ProVision website. If you have subscriptions available, this will generate a new Product License Key.

ProVision subscriptions are valid for a fixed period of 3 months from the date of activation.

When your subscription is due for renewal, you will receive an email two weeks in advance to remind you.

That depends on whether you are a BusinessPartner, Avaya Associate and other factors. To view the price applicable for you,

1. Log in to the ProVision website.
2. Go to Licensing, then click Price List.

No.

To review the details of your current and previous subscriptions,

1. Log in to the ProVision website.
2. Go to Licensing, click Subscription Administration.
3. The Subscription details such as Subscriptions Available, Subscription In Use and Expired Subscriptions are displayed.

If you are a BusinessPartner you can pay for your subscription on the Licensing > Purchase. We accept Visa, MasterCard and AMEX cards.

You can view the details of your Payment History and Subscription Allocations on the ProVision website.

To view Subscription Allocations,

1. Log in to the ProVision website. Then go to Licensing, click Subscription Administration.
2. The page is displayed having details about Subscriptions Available, In Use, and Expired.

To view Payment History,

1. Log in to the ProVision website. Then go to Licensing, click Payment History.
2. The Payment History page will display the information such as Package Name, purchase date and total price for the subscription.

To activate a subscription,

1. Log in to the ProVision website and go to Licensing -> Manage.
2. Read the terms and conditions, then click Accept.
3. Select Unlock Tab.
4. Enter the Locking Code, then click Unlock.
5. The Product License Key is displayed. You will also receive it through email. You now have a subscription available. You can activate ProVision as required.
6. If you want to activate ProVision now, use Ctrl+C to Copy the License Key, then run ProVision.
7. On the ProVision screen, click License Now. On the ProVision Product Subscription Activation dialog box use Ctrl+V to paste the License Key. Click Submit, then click OK. Your copy of ProVision is now activated.

To activate a staff member(s) copy of ProVision,

1. Please confirm that the users have already downloaded and installed ProVision on their computer. Ask them to run it and share the Locking Code displayed when the program starts.
2. Log in to the ProVision website.
3. Go to Licensing -> Manage. Read the Terms & Conditions and click Accept.
4. Enter the Locking Code from the staff member’s installation of ProVision.
5. Click Unlock to display the License Key page. Press Ctrl+C to Copy the License Key.
6. Paste the License Key into an email and send it to the staff member.

Note:Staff member should run ProVision and click License Now on the opening screen. On the next screen paste the License Key in the field and click Submit. Then click OK. This will unlock the ProVision.

If your license expires, then you can access the ProVision software only in Demo Mode.

To know about the subscriptions available for you,

1. Go to Licensing -> Subscription Administration. The subscription status is displayed.

You can renew your subscription two weeks’ prior to expiry as required. The unused duration of your previous subscription will be transferred into account to ensure you are not penalized for early renewal.

You can only renew a subscription that is already in-use. If it has expired, you need to follow the Unlock license procedure.

To renew subscription that is in-use, please follow process as below,

1. Log in to the ProVision website.
2. Go to Licensing -> Manage.
3. Read the Terms and Conditions, then click Accept.
4. Under Renew Tab; select the available subscription which is about to expire, then click Next.
5. The Product License Key is displayed and also sent through email. You now have a subscription available. Activate ProVision as required.
6. If you want to activate your copy of ProVision now, use Ctrl+C to Copy it, then run ProVision.
7. On the opening ProVision screen, click License Now. On the ProVision Product Subscription Activation dialog box use Ctrl+V to paste the License Key.
8. Click Submit, then click OK. ProVision is now active.

You can only renew a subscription that is already in-use. If it has expired, you need to purchase a new subscription and follow the Unlock license procedure.

To renew an expiring subscription, follow the procedure given below;

1. Go to Licensing -> Manage.
2. Read and accept the terms and conditions.
3. Select the Renew Tab. Select the subscription that you want to renew and click Next.
4. You will see two options at the bottom of the page, to renew the subscription;
   1. Renew Using Available Subscriptions
   2. Renew with Additional Purchase

Note: The ProVision subscription can only be renewed into its current subscription type (Ex. The “PV + CM” license can be renewed only into “PV + CM”). To use a subscription with enhanced/reduced features, you need to purchase a fresh subscription.

Renew Using Available Subscriptions

1. You can use this option only if you have already purchased a subscription and the same is displayed in the Subscriptions Available section.
2. Select the Renew Using Available Subscriptions radio button and click Next.
3. Select the package from Available Renewal options for selected subscription and click Next.

Renew with Additional Purchase

1. You can use this option if you do not have the same subscription purchased in the Subscriptions Available section.
2. Select the Renew with Additional Purchase radio button.
3. Select the package from the Purchase Additional Subscription section or the Subscription Available section and click Next.
4. Enter the payment information to purchase the subscription and click Purchase.

The company administrator for ProVIsion or the Avaya ProVision team is able to transfer the ProVision license if it is currently not in use. Once a user has activated a subscription, using a locking code, it cannot be transferred to any other user.

There are only 2 scenarios where licenses may be replaced;

1. If the existing user has moved out of the company, you can email the ProVIsion Help Desk to release the license from the currently activated locking code. Once, the license is displayed into Available Subscription section, you can transfer it to the desired user within your company. The applicable validity will remain as it is.
2. If you are replacing your laptop/desktop PC or the hardware that the license is tied to becomes corrupt, then you can email the ProVIsion Help Desk to release the license from the currently activated locking code. Once, the license is displayed into Available Subscriptions section, you can unlock the subscription using new locking code. The applicable validity will remain unchanged.

ProVision usage data is the switch connection data that ProVision uploads to the ProVision Internal Portal (PIP) server. The usage and connection data is used to debug, enhance performance, improve workflow, identify development priorities, and enforce compliance with ProVision licensing terms and conditions.

If you are connected to the Internet, the data is uploaded from ProVision automatically during startup. However, if the data is not getting uploaded or data upload is unsuccessful, then please contact our Help desk.

You will receive three reminders, 2 weeks before your ProVision license expiry date.

Yes, use the following procedure to eliminate errors related to licensing and data upload:

1. Search for the provision.exe file on your system using Microsoft Windows Explorer.
2. Right-click the provision.exe file and click Properties.
3. On the provision.exe Properties window, click the Compatibility tab.
4. Click Change settings for All users.
5. On the Compatibility for All users tab, in the Privilege Level section, select the Run this program as an administrator check box.
6. Click Apply, then click Ok.

When you registered for ProVision you would have received an email with your registration/logon details. You need to follow the email properly to be able to have an available license. There is a note at the bottom and an email address to send the required info to.